I have a Web site (www.gorillaprotein.com) and a blog (www.wheredogorillasgettheirprotein.blogspot.com) that explain scientific
research about human nutrition. Reactions to my Web site and blog are mixed. People
who have actually studied nutrition or dietetics in college or graduate school love
my work. However, many people who have no training in nutrition or dietetics
hate my work, simply because I tell them things that they do not want to hear. They
want to hear that fatty foods are good for them. As a result, they worship the
self-appointed nutrition gurus who tell them to eat meat and fish instead of
potatoes. They heap scorn on me for pointing out that people who eat a diet
based on unrefined starches and vegetables are generally slim and have a low
risk of chronic degenerative diseases. As a result, I get a lot of hostile
comments on my blog and even some hostile e-mail.
I’m disappointed that nobody seems to post serious comments
about the scientific issues I discuss. Instead, the feedback is filled with nonsense,
insults, and wild accusations from people who are obviously uneducated. Commenters
have told me that I don’t know what I’m talking about, that I don’t care about
human health, that I’m in league with some organization whose work I actually
oppose, or even that I hate women (because one of several persons whose work I
criticized was female). Such comments are not only obnoxious, they are stupid.
The troll metaphor is appropriate for two reasons. First,
the trolls of mythology were stupid, ugly, and potentially dangerous (though perhaps
slow-moving). Second, the trolls of mythology could operate only under the
cover of darkness. They turned to stone in the light of day. Likewise, Internet
trolls sit alone with their computers, thrilled by the opportunity to annoy
people who would never socialize with them in person.
The first rule of Internet etiquette is “Don’t be a troll.”
The second is “Don’t feed the trolls.” The Internet creates an environment
where bad behavior is often rewarded but never punished. As any dog trainer can
tell you, that’s a recipe for disaster. Never reward a dog for doing something
that you dislike. Otherwise, you will essentially be training the dog to misbehave.
Similarly, if you respond to Internet trolls in any way other than by deleting
stupid comments and blocking repeat offenders, you are rewarding them with
attention for behavior that should be discouraged.
I usually delete stupid comments from my blog, unless the stupid
comment offers a useful “teachable moment.” Likewise, I generally ignore
abusive e-mail, unless I want to get a better understanding of troll psychology.
Such correspondence has allowed me to test a theory about trolls. Some trolls
are just jerks. They just want to annoy other people. However, some trolls
genuinely believe that they are participating in genuine intellectual exchange.
These sincere trolls think that what they are saying is true and important. They
think that they are dazzling you with their brilliance. If you break off the
discussion with them, they imagine that they have “won.” They genuinely don’t
realize that they are making fools of themselves.
The sincere trolls are suffering from a problem called the
Dunning-Kruger effect. Psychologists David Dunning and Justin Kruger found that
people with poor intellectual and social skills typically don’t realize that
their skills are poor. Because of their lack of skill, they can’t notice their
own mistakes. Nor does anyone in their daily life bring those mistakes to their
attention. As a result, people with poor skills end up thinking that their
skills are above average. In other words, ignorance and incompetence beget
overconfidence. Fortunately, this problem can be solved through training. As the
unskilled people’s skills improve, their overconfidence melts away.
There seems to be a distressingly large number of sincere trolls
in the United States. I think that the problem stems from failures in our
educational system, which I’ve explained in my book Not Trivial: How Studying the Traditional Liberal Arts Can Set You Free (www.not-trivial.com).
In the early 20th century, powerful people within our educational
establishment decided to promote a method of reading instruction that slows
down the rate at which people learn to read and leaves many people functionally
illiterate. The rate of learning is so slow that many adults “don’t know much
about history, don’t know much biology.” Our educational system also
deliberately suppresses the formal teaching of the trivium: grammar, logic, and
rhetoric. Yet those are the disciplines that you must learn if you want to go
on to have real intellectual dialogues with other people, about any subject.
The sincere trolls have never learned how to parse or reason.
Thus, they cannot be persuaded by facts. Nor can they recognize the flaws in
their own reasoning, even when those flaws are pointed out to them. As a
result, they will be unwilling to learn anything until they discover that they
have a lot to learn. Yet they will not make that discovery until after they
have already learned a lot. So pity the trolls. Just don’t feed them.



